eCrome group. eCrome group.
AI agents from St. Gallen

AI that works alongside you.

We advise on, develop and operate AI agents that genuinely take work off your hands: processing orders, coordinating appointments, checking documents, writing reports. For hospitals, retail and SMEs – operated in Switzerland, the EU, internationally or on your premises, to suit your needs. Humans always have the final say.

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The eCrome cycle: Advise, Develop, Operate Advise Develop Operate
Agent · Order to invoiceactive
  1. 18 new orders read
  2. Delivery status checked against the ERP
  3. 16 invoices created and sent
  4. 9 incoming payments posted
  5. 2 price discrepancies sent to accounting for approval
  6. Daily report sent to management
One partner, end to end

From first idea to an agent at work every day.

Many AI projects fail not because of the technology, but because of the gap between concept, delivery and operations. With us, it all sits with one team: the people who advise know the development side, and the people who develop also run the solution afterwards.

1 · Advise

Consulting

Together we identify the processes where an agent adds the most value, build the business case and clarify data protection and governance.

More on consulting 2 · Develop

Solutions

We build AI agents and autonomous workflows connected to your systems – from a prototype in a few weeks to a solution running in production.

More on our solutions 3 · Operate

Operations

We continuously monitor, measure and improve your agents – with hosting in Switzerland, the EU, internationally or on your premises, clear service levels and a control centre for your staff.

More on operations
What agents handle today

Three processes we automate regularly.

An AI agent completes a task from start to finish and brings in a person wherever a decision is needed. The examples show the typical flow; the filled dots mark human approval.

Retail · Services

From order to paid invoice

  1. Capture orders from the online shop, email or portal
  2. Check availability and delivery in the ERP
  3. Create and send the invoice, reconcile the payment
  4. Discrepancies go to accounting for approval
  • Bexio
  • Abacus
  • Online shop
Healthcare

Referrals and appointment scheduling

  1. Read referrals received by form, scanned fax or email
  2. Identify the examination, urgency and preparation required
  3. Propose and reserve a suitable slot in the RIS/HIS
  4. Pass unclear cases to the scheduling team
  • RIS
  • HIS
  • Referral portal
All industries

Fully automated agent for RFPs, proposals and tenders

  1. Find tenders on simap.ch, TED and customer portals every day and assess how well they fit
  2. Break the specification down into a requirements matrix: mandatory criteria, evidence, forms, deadlines
  3. Compile answers from references, certificates and previous proposals, with sources
  4. Generate the price sheet from ERP costings and the proposal in your house style, then check for completeness
  5. Management makes the go/no-go decision and signs
  • simap.ch
  • CRM
  • ERP
  • SharePoint
More on our RFP automation solution
Industries

We know the processes before we automate them.

Our team brings decades of experience from Swiss healthcare IT, retail and publishing. That shortens every project, because we speak your language.

  • HealthcareHospitals, radiology practices, laboratories and medical practices: referrals, scheduling, coding, documentation.
  • RetailOrder processing, product range and stock, customer service across every channel.
  • Media & publishingAdvertisement and subscription processes, from order intake to billing.
  • SMEs & servicesAdministration, finance, reporting and incoming mail – wherever skilled staff are in short supply.
Our principles

With AI, trust is not an add-on. It is the prerequisite.

If you let agents work on their own, you need to be able to rely on them. That is why the same four rules apply to every project.

Your data stays where you want it

Operated in Switzerland, the EU, internationally or on your premises – to suit your needs and aligned with the revised Federal Act on Data Protection (revFADP) and the GDPR. Sensitive data never leaves the agreed environment.

Humans decide

Together we define what an agent may do on its own and where it has to ask. Every boundary is documented and can be adjusted at any time.

Every step is traceable

Agents log what they have read, decided and triggered. This keeps audits, quality management and liability clear-cut.

Open to your systems and models

We connect to what you already have – ERP, HIS, RIS, Microsoft 365 – and choose the language model by task, cost and data protection, not by vendor.

Where could an agent help your organisation first?

In a 30–60-minute initial meeting, we look at your processes together and show you which one is best suited to a first agent.

Book an initial meeting